Privacy Policy

Digiwings ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website (digiwings.co.uk) or use our services.

Digiwings is operated by Onur Sendere, a sole trader based at 34-35 Butcher Row, Shrewsbury, Shropshire, SY1 1UW, United Kingdom.

What Information We Collect

Information you provide directly: When you contact us through our website contact form, email, phone or social media, we may collect your name, email address, phone number, business name and any details you choose to share about your project requirements.

Optional analytics information: If you allow Analytics, Google Analytics 4 may receive information including pages visited, interactions, referring source, device and browser type, approximate location and field Core Web Vitals. Referrals from recognised AI services may be labelled by platform and connected to later on-site conversion events within the same browser session. We do not send names, email addresses, phone numbers, form text or other directly identifying form values to Google Analytics.

Cookies and similar technologies: Our website uses storage for essential preferences, security and optional measurement. Specifically:

Necessary storage: Used to remember your privacy choice, temporarily preserve a contact-form draft after a validation error, remember progress in the migration checklist you choose to use and protect the enquiry form with Cloudflare Turnstile.
Analytics cookies: Google Analytics 4 — used to understand how visitors use our site. You can opt out via the cookie consent banner.
External media: Google Maps remains blocked until you allow it or choose to load the map.
Marketing cookies: No Meta Pixel is active in the current website. Any future advertising tag will remain blocked unless you allow Marketing and this notice is updated.

You can manage your cookie preferences at any time through the cookie settings on our website. Our Cookie Policy explains each category in more detail.

How We Use Your Information

We use the information we collect to:

Respond to your enquiries and provide quotes
Deliver the services you have engaged us for (web design, SEO, content marketing, social media management, hosting)
Send project updates and deliverables during an active project
Improve our website and services using consented, aggregated usage reporting
Comply with legal obligations

We do not use your information to send unsolicited marketing emails. We will only send you marketing communications if you have given explicit consent, and you can unsubscribe at any time.

Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:

Consent: For optional analytics, marketing technologies and external media.
Legitimate interests and steps at your request: To answer an enquiry you choose to send and protect the form from spam, balanced against your privacy rights.
Contract: When we need your information to deliver services you have engaged us for.
Legal obligation: Where records must be kept to meet tax, accounting or other legal duties.

How We Store and Protect Your Information

The website is hosted on UK-based infrastructure and protected with encrypted HTTPS connections. Some providers, including Google and Cloudflare, may process technical data internationally under their own data protection terms and applicable transfer safeguards.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Contact-form enquiries are retained for up to 24 months after the last relevant interaction unless a longer period is needed for an active contract, legal obligation or dispute. Project files and communications are retained for the duration of our business relationship and for 6 years afterwards for accounting and legal compliance purposes.

Who We Share Your Information With

We do not sell, rent or trade your personal information. We may share your data with the following third-party service providers who assist us in operating our business:

Google Analytics 4 via the Google tag — optional website analytics after consent
Self-hosted website fonts — loaded directly from Digiwings infrastructure without a request to Google Fonts
Google Maps — optional external map after consent
Cloudflare — website security, delivery and contact-form spam protection
Our email provider — delivery and storage of enquiries you send
Our hosting provider — website hosting infrastructure

All third-party providers are bound by their own privacy policies and data processing agreements. We only share the minimum data necessary for each service to function.

Your Rights

Under UK GDPR, you have the right to:

Access your personal data — request a copy of the information we hold about you.
Rectify inaccurate data — ask us to correct any errors.
Erase your data — request deletion of your personal information (subject to legal retention requirements).
Restrict processing — ask us to limit how we use your data.
Data portability — request your data in a portable format.
Object to processing — object to our use of your data for specific purposes.
Withdraw consent — withdraw any previously given consent at any time.

To exercise any of these rights, contact us at the details below. We will respond within 30 days.

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Children's Privacy

Our website and services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, contact us at:

Digiwings
34-35 Butcher Row
Shrewsbury, Shropshire
SY1 1UW
United Kingdom

Website: digiwings.co.uk
Email: [email protected]